Terms of Service

1. Acceptance of Terms

By creating an account or using Scan55 ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms form a legally binding agreement between you ("Customer") and Scan55 ("we", "us", "our"), a company registered in the United Kingdom.

2. Description of Service

Scan55 provides a software-as-a-service (SaaS) platform that allows hospitality businesses to create, manage, and publish digital menus accessible via QR codes. Features include menu management, QR code generation, customer analytics, and billing management.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must be at least 18 years old and authorised to enter into contracts on behalf of your business.
• You are responsible for all activity that occurs under your account.

4. Free Trial

New accounts receive a 14-day free trial with full Platinum access. No credit card is required to start a trial. At the end of the trial period, you must select a paid plan to continue using the Service. We reserve the right to modify or discontinue the trial offer at any time.

5. Subscription and Billing

• Subscriptions are billed monthly or annually in advance.
• All prices are shown exclusive of VAT. UK VAT at the prevailing rate will be added at checkout.
• Payment is processed securely by Stripe. We do not store payment card details.
• Subscriptions automatically renew unless cancelled before the renewal date.
• Annual subscriptions are non-refundable except within 14 days of initial purchase.
• We reserve the right to change pricing with 30 days notice.

6. Cancellation

You may cancel your subscription at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. We do not offer pro-rata refunds for unused time on monthly plans.

7. Acceptable Use

You agree not to use Scan55 to:

• Publish illegal, harmful, or misleading content
• Violate any applicable laws or regulations
• Infringe intellectual property rights of others
• Attempt to reverse engineer or circumvent the platform
• Collect data about customers without proper consent
• Use the Service for any purpose other than operating a legitimate hospitality business

8. Customer Data & GDPR

• Displaying a compliant privacy notice to your customers
• Obtaining valid consent before enabling tracking features
• Honouring customer data deletion requests via the dashboard
• Maintaining your own privacy policy covering your use of customer data

Scan55 acts as your Data Processor and will process customer data only on your documented instructions in accordance with our Data Processing Agreement (available on request).

9. Intellectual Property

Scan55 and all associated software, designs, and content are owned by us and protected by UK and international intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service. You retain ownership of your menu content and business data.

10. Uptime & Service Levels

We aim for 99.9% monthly uptime. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party infrastructure providers, force majeure events, or circumstances beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by law, Scan55's total liability to you for any claim arising from these terms or use of the Service shall not exceed the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential losses including loss of revenue, loss of data, or loss of goodwill.

12. Indemnity

You agree to indemnify and hold Scan55 harmless from any claims, losses, or damages (including legal fees) arising from your use of the Service, your menu content, your collection of customer data, or your breach of these terms.

13. Termination

We reserve the right to suspend or terminate your account immediately if you breach these terms, fail to pay, or use the Service in a way that could harm us or other users. Upon termination, your data will be retained for 30 days then permanently deleted, except where retention is required by law.

14. Changes to Terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For any questions about these terms:

Email: legal@scan55.com

Support: support@scan55.com